Refund policy
Return & Refund Policy
At TrendVault, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return or refund. To be eligible:
- Items must be unused and in original packaging
- You must provide your order number and reason for return
- Items must not be damaged through misuse
How to Request a Return
- Email us at support@trendvault.store with your order number
- We'll provide return instructions
- Ship the item back within 14 days of approval
- Refund processed within 5-7 business days after we receive the item
Refund Method
Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.
Exchanges
We offer free exchanges for defective or damaged items. Contact us within 7 days of delivery with photos of the issue.
Non-Returnable Items
- Items used or opened (hygiene products like face masks and skincare)
- Items damaged through customer misuse
- Gift cards
- Items marked as final sale
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. Original shipping fees are non-refundable.
Last updated: July 2026